Integration of Knowledge Management in E-CRM: A Collaborative Study

The paper aims to present a collaborative study on Electronic Customer Relationship Management (eCRM) and Knowledge Management (KM) within four dimensions; technology, knowledge, customer and business based on Resource-based View Theory (RBV). With comprehensive knowledge about customer, SMEs organisations with web presence can provide more customised products and services to individual customers. Hence, the proposition of this paper is the success of e-CRM performance can be improved by interweaving knowledge management concept.    This approach is based on four models of CRM, eCRM and KM which are within four dimensions which are technology, knowledge, customer and business based on Resource-based View Theory (RBV).  The study identified that CRM Development Stages Model and Balance Scorecard Perspective of eCRM Model provides better fit to the four resource dimensions which in turn can develop a KM-based eCRM model. This paper concludes that eCRM system designed to support KM must be linked closely to the ideas that within the domain of eCRM which can be decentralized and contextualized.This research had only focused exclusively on conceptual and models of past researches; a comprehensive user study, extensive performance and scalability testing is left for future work.A key contribution of this paper is the four models of CRM, eCRM and KM which are analyzed with the four dimensions i.e. technology, knowledge, customer and business based on Resource-based View Theory (RBV) &nbsp

Effectiveness of the transformation program to assist B40 Community in social economic development in Malaysia

This conceptual paper explores the effectiveness of the programs introduced by the government to the group of people who are classified under the category of bottom 40 (B40). This group has high poverty level which is caused by many factors such as low income job, unemployment, low education level, lack of skills and health factors. Therefore, one way to have a better livelihood is to increase their income level through offering work opportunities. Statistically there are 2.7 million Malaysian household categorised under (B40) with a average monthly household income of RM2,537. Though government has undertaken various initiatives to eradicate the poverty level and improve the quality of life for the B40 household, the total amount of poverty population is still large in number. Looking at this problem, this study analyzed the effectiveness of the programs provided and recommended factors that can further enhance the socio-economic state of B40 households in Malaysia

The Mediating Role of Halal Awareness in Purchase Intention for Cosmetic Products: An empirical study in Klang Valley

Halal Trade has received much attention recently due to the increased Muslim population around the world. The rise of Muslim population has given much insights to the marketers as they present another concern in term of their consumption pattern. The religious belief required the Muslim to consume only the halal product. Hence, halal awareness becomes a determining factor for comestic product purchase among the Muslims. Current research paper studies the consumer’s purchase intention through the mediating role of Halal awareness by adopting Theory of Planned Behaviour (TPB). The results revealed there are signficant direct relationships between Attitude, Perceived Behavoiral Control (PCB) and Subjctive Norm towards Halal Awareness. Meanwhile, halal awareness is not mediating attitude-purchase intention relationship. The results explain that halal awareness influences the relationship between subjective norm, perceived behavioural control and purchase intention. This paper contributes by complementing existing research of the mediating role of halal awareness in TPB, particularly in cosmetic products.&nbsp

A Study of the Employability of Persons with Disabilities (PWDs) in Malaysia

The Persons with Disabilities (PWDs) Act, 2008 of Malaysia was established to grant disable people the equitable right of access to employment just as a non-disabled person. Although most of the developed and developing countries have established their own comprehensive education blueprint to support the PWDs, their employability is still doubtful. Therefore, the PWDs are uncertain as to their future employment opportunities. As stated in Item 4.4 of the Sustainable Development Goals (SDGs) 2015 which identified the quality of education. Whereby 2030, there must be a substantial increase in the number of youths and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs and entrepreneurship. Hence the purpose of this study is to explore the thoughts and opinions of employers, teachers, and parents of PWDs in order to gain a deeper understanding with regard to the employability of PWDs.  For that purpose, a qualitative study approach was systematically applied. The findings of the study showed a mixed opinion in regards to the employability of PWDs

The Effects of Green Innovations in Organizations: Influence of Stakeholders

Organizations moving towards adopting sustainable business development has become a necessity. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. To achieve this goal, organizations need to invest in green innovations (GIs). Therefore, this paper examines the important influence of internal and external stakeholders on organizations that choose to pursue sustainable development with the help of implementing green innovations. It has certain theoretical and practical implications, but the following problems exist: (a) the usage of energy has increased in recent years and further creates a warning sign that precautionary measures need to be taken soon, and if not, the situation will impact the environment and organizations’ sustainable performance; (b) stakeholders’ raise concerns about pollution and environmental deterioration and urge industrialists to incorporate green innovation into all aspects of production and processes. A positivist research paradigm is applied, and the hypotheses will be tested using Structural Equation Modelling (SEM). This study analyzes how green innovation interacts with the linkage between stakeholders and organizational sustainable performance. The contribution hopes to benefit the growth of the economy, promote a cleaner environment, and enhance the wellbeing of the country. This study will further help to enlighten the importance of embracing green innovation in industries to policy makers and manufacturers, which is currently lacking. This initiative is in line with Malaysia’s 12th plan, which aims to promote green innovation to boost the Gross Domestic Product (GDP) and push the country above the high-income barrier

The Effects of Green Innovations in Organizations: Influence of Stakeholders

Organizations moving towards adopting sustainable business development has become a necessity. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. To achieve this goal, organizations need to invest in green innovations (GIs). Therefore, this paper examines the important influence of internal and external stakeholders on organizations that choose to pursue sustainable development with the help of implementing green innovations. It has certain theoretical and practical implications, but the following problems exist: (a) the usage of energy has increased in recent years and further creates a warning sign that precautionary measures need to be taken soon, and if not, the situation will impact the environment and organizations’ sustainable performance; (b) stakeholders’ raise concerns about pollution and environmental deterioration and urge industrialists to incorporate green innovation into all aspects of production and processes. A positivist research paradigm is applied, and the hypotheses will be tested using Structural Equation Modelling (SEM). This study analyzes how green innovation interacts with the linkage between stakeholders and organizational sustainable performance. The contribution hopes to benefit the growth of the economy, promote a cleaner environment, and enhance the wellbeing of the country. This study will further help to enlighten the importance of embracing green innovation in industries to policy makers and manufacturers, which is currently lacking. This initiative is in line with Malaysia’s 12th plan, which aims to promote green innovation to boost the Gross Domestic Product (GDP) and push the country above the high-income barrier

The Effects of Environmental Management System (EMS) on Green Innovation and Organisational Performance in Malaysian Manufacturing Industries

Green innovation has emerged as a critical component of greening the economy by reducing the environmental impact of heavy industrialization. According to recent research data, Malaysia is facing a slew of threats and environmental degradation as a result of its manufacturing industries. If precautionary measures are not taken quickly, they may have an impact not only on the environment but also on a company's sustainability performance. Environmental Management System (EMS) plays an important role in developing strategic plans by increasing environmental protection. Furthermore, stakeholder concern has raised awareness among industrialists about the importance of incorporating green innovation into all aspects of production. Purpose – This research aims to fill a knowledge gap in the field of EMS application in Malaysian manufacturing industries. More information will aid in the development of a holistic model that can be used by ISO 14000-certified industries

The Effects of Environmental Management System (EMS) on Green Innovation and Organisational Performance in Malaysian Manufacturing Industries

Background - Recent excessive growth in economy creates a serious concern towards environmental issues. A massive industrialization heighten the challenges for government regulatory, stakeholders, industries and society to look for an immediate rectification which emphasizes on climate changes and greenhouse gas emissions. In Malaysia, the usage of energy has increased over the past years and further create a warning sign that a precautionary measure need to be take soon if not the situation can give impact to environment and company sustainable performance. The implementation of Environmental Management System (EMS) in companies is important to increase environmental protection. In addition, stakeholders raised their concern about the pollution and environmental deterioration and urging industrialist to incorporate green innovation into all aspects of production. Purpose - The goal of this study is to fill a knowledge vacuum in the realm of EMS use in Malaysian manufacturing. More data will contribute in the development of a holistic model that ISO 14000-certified businesses can employ. Design/methodology/approach - The positivist research paradigm is used in this study. This study analyses how green innovation interacts with the linkages between EMS factors and organisational performance using theoretical views. This study will collect data from Malaysian manufacturing industries that are ISO 14000 EMS certified using a quantitative survey method. The study hypotheses will be tested using structural equation modelling (SEM). Findings/Expected Contributions - The research will help to enlighten the importance of embracing green innovation in industries to the policymakers and manufacturers which is lacking currently. This initiative is in line with Malaysia's 12th plan, which aims to promote EMS adoption in industry, boost GDP, and push the country above the high-income barrier. Research limitations - The mediating relationship between green innovation and EMS can be investigated further in service industries in the future studies. Originality/value - While there has been a significant amount of research done to investigate the link between EMS and organisational performance around the world, little is known about the mediating effect of green innovation, particularly in the Malaysian Manufacturing Industries context

Magnetic Resonance Imaging Findings in Viral Encephalitis: A Pictorial Essay

Viral encephalitis by definition is the result of human virus affecting the brain and sparing the meninges. The other nervous system manifestations are meningitis, meningoencephalitis, encephalomyelitis, and encephalomyeloradiculitis. Encephalitis can involve any age group from children to old people. The severity of the disease depends on the viral agent and the host immune system. The patient can present with fever, headache, seizure, neurological deficit, or altered sensorium. Laboratory investigations, imaging, and cerebrospinal fluid analysis are crucial in the diagnosis of encephalitis. Magnetic resonance imaging (MRI) findings may be nonspecific or specific and plays a major role in the diagnosis of encephalitis and predicting the possible cause. This pictorial essay reviews the MRI findings of common types of viral encephalitis

The implications of Industry 4.0 on supply chains amid the COVID-19 pandemic: a systematic review

Background: COVID-19 has caused significant disruptions in supply chains. It has increased the demand for products and decreased the supply of raw materials. This has interrupted many production processes. The emerging technologies of Industry 4.0 have the potential to streamline supply chains by improving time-sensitive customized solutions during this emergency. Purpose: The study identifies the core technologies of Industry 4.0 and the role and impact of these technologies in managing the disruption caused by the COVID-19 outbreak in strengthening the supply chain resilience. Design/methodology/approach: An extensive literature review using the “Preferred Reporting Items for Systematic Review and Meta-Analysis” method was carried out on the impact of the COVID-19 pandemic on supply chains and Industry 4.0 technologies. The study was undertaken by selecting keywords validated by experts, and a search was conducted in the Scopus, ProQuest, and Google Scholar databases. Publications from the leading journals on these topics were selected. The bibliographical search resulted in 1484 articles, followed by multiple layers of filtering. Finally, the most pertinent articles were selected for review, and a total of 42 articles were analyzed. Findings: The findings of the study showed that the majority of the articles emphasized the digitalization of supply chain management, acknowledging the fundamentals, applications, and prospects, revealing the drivers and challenges of Industry 4.0 technologies to manage disruptions. Most of the authors identified IoT, big data, cloud computing, additive manufacturing, and blockchain to maintain the supply chain resilience. Originality/value: Existing literature on epidemics lacks the basics and practices of utilizing Industry 4.0 technologies in the supply chain recovery process. To fill this research gap, the study summarizes the potential of Industry 4.0 technologies to lessen supply chain disruptions caused by COVID-19. The study findings are valuable for policymakers and practitioners and contribute to supply chain management studies